By processing any order through our ShadeIt, LLC DBA ReadyMadeShadeSails.com.net website, whether on line, over the phone, via email or via fax customer acknowledges acceptance of these terms and conditions. Furthermore, these terms and conditions will be emailed to each customer upon placement of any order. It is the customer’s responsibility to fully read and understand these terms and conditions. Should customer disagree with any of these terms he or she has 24 hours to cancel any order with written notice.

Return Policy – *All Items must have a valid RA# (return authorization #) before they can be returned. Customer is responsible for contacting ShadeIt, LLC DBA ReadyMadeShadeSails.com.net in writing via email or US postal service to obtain return authorization # (RA#) prior to returning any product. Should any questions arise, it is the customer’s responsibility to contact ShadeIt, LLC DBA ReadyMadeShadeSails.com.net for further clarifications. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net is not responsible to return funds of any type or contact any customer regarding items that have been returned with out prior written authorization and approved authorization #. It is the customer’s sole responsibility to pay for shipping in all directions unless a clear manufacturing defect has occurred. Customer is responsible to send items back at customers cost. Once an item has been inspected a credit will be issued back to the credit card for the shipping costs if a manufacturing defect has indeed occurred.

Damaged Goods Policy – All of our products are warranted to be free of manufacturing defects. If for some reason a problem has occurred with an order, please contact us right away in order to determine a reasonable solution. We strongly recommend that all items be checked immediately upon receipt. All items must be opened and inspected for damage within 7 days of delivery, and written notification of any problems must be submitted no later then 7 days from receipt or all sales will be considered final. Should a defect or problem occur; buyer must contact seller in writing and/or via digital pictures as well, describing said defect or problems with instructions or questions regarding return issues. Seller reserves the right to send replacement parts when applicable. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net refund policy does not cover items damaged due to misuse, neglect, wind, weather conditions or other “acts of God”. It is the customer’s responsibility to properly care for, maintain, store and safely use the products ordered. If any questions arise about proper use, please email questions to rtholliday@ShadeIt, LLC DBA ReadyMadeShadeSails.com.net. When returning an item for any reason, item MUST be packaged in the original carton. Items that have been scratched or dented are considered un-sellable and or no longer considered to be as new condition. Un-sellable items will not be accepted for return unless there has been a clear manufacture defect or warrantee issue. Umbrella products are non-returnable for improper size selection. Actual fabrics and components may vary slightly from color charts and or pictures as displayed due to particular lighting effects, computer monitor displays, graphics and availability of particular seasonal items. Therefore ShadeIt, LLC DBA ReadyMadeShadeSails.com.net will not be held responsible for any persons who improperly decide a specific color choice, unit style, or size dependant on the visual picture only. It is the customer’s responsibility to read all descriptions in the item shopping cart before ordering. If ShadeIt, LLC DBA ReadyMadeShadeSails.com.net so chooses to except a returned an item, it is at ShadeIt, LLC DBA ReadyMadeShadeSails.com.net’s discretion whether or not a restocking fee and or shipping charges will apply. All returns for improper color choices may be subject to a 25% restocking fee plus applicable shipping and handling charges. Refunds will be given for the purchase price less the original shipping and handling charge as agreed upon. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net will make good any mishaps such as wrong size or color sent to customer at its own expense. However, for all returned items, customer will be responsible for any shipping via UPS, Post Office, etc to us, except when a manufacturing defect is verified. In such cases (verifiable manufacturing defect), seller may choose to make arrangements for the merchandise to have it picked up. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net reserves the right to repair or replace such merchandise at ShadeIt, LLC DBA ReadyMadeShadeSails.com.net discretion. Refunds are issued within 30 days of our inspection of returned items. Should any item be refused delivery and returned with out authorization, a 25% restocking fee plus all shipping and handling fees will be charged at minimum. However, it is at ShadeIt, LLC DBA ReadyMadeShadeSails.com.net sole discretion whether a refund of any type will be issued. There will be absolutely no refunds or returns credited for custom ordered items. Custom ordered items are non-returnable or refundable for any reason out side of clear manufacturing defects. Should any customer refuse delivery of a custom ordered item, customer relinquishes his rights to any refund. Customer is responsible to pay all shipping costs associated with un-approved cancellations and returned shipments of custom ordered items. Only items with written authorization including (RA#’s) are eligible for a full purchase price (less S&H) refunds. For this reason, it is best to communicate via email to receive written authorization before you return your item.

Patio Umbrellas & Stands – All patio umbrellas and umbrella stands should be physically inspected out of the box and not be placed on any table or stands. Should any damages such as dents, scratches, rips and or tears from placement in stands or tables the said item will no longer be considered as new and therefore, non returnable. Any patio umbrellas that use custom fabrics, pole colors, options, etc are considered to be a custom order. Any custom order is considered non refundable for any reson other than clear manufacturing defects. Most California Umbrella Company, Dayva, Paraflex and Skyspan umbrellas will fall under this category. Furthermore, we have done our best to depict each color correctly. However, we can not be held responsible for customer’s actual color interpretation as every monitor has been adjusted differently, lighting effects as well other unknown variables may distort the image color. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net is happy to provide samples be it for free or for a fee should customer request. No returns will be accepted for improper color selections. On some occasions, fabrics and or particular component frames and parts may be returned and re-fabricated at customers cost, plus shipping and applicable restocking fees at ShadeIt, LLC DBA ReadyMadeShadeSails.com.net’s sole discretion.

Custom Shade Sails – All custom shade sails are made to order and therefore considered to be non refundable. Lead times may vary from 7 to 60 days according to each project. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net may notify customers as to the progress of each custom project, however, it is the customer’s sole responsibility to call or email with any questions or concerns. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net in turn WILL respond to each call or email within 24 to 48 hours (or sooner). Furthermore, custom shade sails will be made as close as possible to the dimensions that customer is requesting. However, we can not be held responsible for discrepancies less than 6 inches on all shade cloth sails and 2 inches on all Sunbrella shade sails. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net may accept returns under special circumstances as deemed by ShadeIt, LLC DBA ReadyMadeShadeSails.com.net only. Furthermore, reserves the right to use quality galvanized d-rings when necessary as opposed to stainless steel.

Sunbrella Pre Sized Shade Sails: All pre sized Sunbrella shade sails will ship within 7 to 14 days of receipt of order. It is also the customer’s responsibility to inspect each sail upon receipt. Should customer find a product defect it is their responsibility to report that defect in writing and via digital pictures within 72 hours of receipt of product. Once the defect has been detected, ShadeIt, LLC DBA ReadyMadeShadeSails.com.net will replace the damaged top immediately. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net will also make any arrangements necessary to recover the damaged top. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net will no longer be held accountable should customer fail to notify ShadeIt, LLC DBA ReadyMadeShadeSails.com.net within the alloted 72 hour period. All pre made shade sail orders are final due to the nature of the product. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net may accept return under special circumstances as deemed by ShadeIt, LLC DBA ReadyMadeShadeSails.com.net only. Furthermore, reserves the right to use quality galvanized d-rings when necessary as opposed to stainless steel.

Pre Sized Shade Sails – All pre made shade sails will ship within 24 to 72 hours of receipt of order. It is also the customer’s responsibility to inspect each sail upon receipt. Should customer find a product defect it is their responsibility to report that defect in writing and via digital pictures within 72 hours of receipt of product. Once the defect has been detected, ShadeIt, LLC DBA ReadyMadeShadeSails.com.net will replace the damaged top immediately. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net will also make any arrangements necessary to recover the damaged top. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net will no longer be held accountable should customer fail to notify ShadeIt, LLC DBA ReadyMadeShadeSails.com.net within the alloted 72 hour period. All pre made shade sail orders are final due to the nature of the product. ShadeIt, LLC DBA ReadyMadeShadeSails.com.net may accept return under special circumstances as deemed by ShadeIt, LLC DBA ReadyMadeShadeSails.com.net only. Furthermore, reserves the right to use quality galvanized d-rings when necessary as opposed to stainless steel.