Frequently Asked Questions
1. What is the delivery time frame for your custom-made shade sails?
2. What is the delivery time frame for pre made shade sails?
4. What is so special about shade cloth?
5. Why do you brag about using “tenera-Gore Tex” awning thread.
7. What kind of hardware do you use for your shade sails?
8. Is shade cloth waterproof?
9. What is the length of your warranties for your products?
11. Why do your products cost what they are?
12. How long does it take to install a shade sail?
13. How long does it take to install a premium or custom DIY shade sails?
1.What is the delivery time frame for your custom-made shade sails?
2. What is the delivery time frame for a premium shade sails?
Our premium shade sails are available for immediate delivery. We will send you an email upon shipment.
3. What is so special about shade cloth?
Shade cloth has many advantages over traditional awning fabrics. All our shade cloth is UV treated so that it will withstand the sun for 10 years. It is guaranteed to not fade, rot, sag or mildew due to UV exposure for that 10-year period.
The other BIG advantage is that shade cloth is porous, thus anything underneath will enjoy temperatures up to 20 degrees cooler. Tiny holes in the cloth allow for air to pass through. This creates a cooler protected atmosphere for your loved ones, customers, property, etc.
4. Why do you brag about using “tenera-Gore Tex” awning thread.
Since not all awning thread is created equally, we only use UV treated thread. Past experience has taught us that cheap thread will come undone in the sun quickly. So therefore, in order to do less warranty work than needed, we use only the best materials for both or shade sails and shade structures. This benefits the customer who is going to be using and enjoying the shade; not waiting for resolved warranty issues, etc.
6. What kind of hardware do you use for your shade sails
We use stainless steel d-rings sometimes a more heavy-duty ring might be required so we use galavnzied delta rings. We are now using seatbelt webbing instead of steel cable as it will not tear the cloth.
The answer is 100% NO. Shade cloth is meant to be porous to allow for airflow. No one can guarantee a 100% waterproof awning type structure. Rain falls at different angles, and can come in through the sides of the structure. The benefits of shade cloth truly lie in its ability to filter dangerous ultraviolet rays.
8. What is the length of your warranties for your products?
All of our prdoducts are made with 10 year UV treated shade material as well as 8 year Ternara Gore Tex awning thread. ReadyMadeShadeSails.com will warranty our product from manufacturing or raw component defects for up to 36 months
10. Why do your products cost what they are?
In order to provide the kind of service and quality of product we need to be able to purchase quality materials, hire skilled dedicated employees, insurance, rent, utilities, equipment, supplies, etc. Our primary objective is to make a profit. This profit ensures that our will be around to service your warranty needs, answer questions, etc. Therefore in order for us to survive long term, we must charge accordingly. We are not interested in business that does not turn a profit for our company. Past experiences have taught us that it is just not worth it to take a job too cheaply and loose money. Loses lead to poor service, quality deterioration, etc. This effects all of our customers and is just not worth it.
11.How long does it take to install a shade structure?
Depending on the scope of the project, typical structures such as cantilevers, 4 post structures, t-posts, etc should take about 2 days to compete the job. On first the day the holes are dug and the poles are set in concrete. If everything goes smoothly than the next day, after the concrete dries, the upper structure and top are put on and the structure is ready for use. However, unforeseen underground obstructions possibly encountered during the digging process can cause delays and increase costs. Therefore, it is very important that the customer contact (800) 344-8377 (Texas only).
12. How long does it take to install a premium or custom DIY shade sails?
DIY shade sails are not difficult to install. You will need to find fixing points where you want to attach the sail. This could be a tree, side of your home, or one of our premium fixing posts.
